Software Support Analyst – SQLSittingbourneup to £25,000 depending on experienceVR/03085JDue to expansion, our well-established client is looking for a Software Support Analyst – SQL. They produce specialist software and provide system support, implementation, development and consultancy services. They are ideally seeking a confident candidate with an exceptional telephone manner and good database and SQL skills (interrogating data, running queries, problem solving, report writing, etc.).The main duties of the role will be:To provide telephone and remote assistance for external clients supporting specialist softwareLog and record all support cases and ensure that they are prioritisedEnsure that all actions are recorded in the Helpdesk systemInvestigate and resolve all software issuesAdvise the user on appropriate action and record all case actionsWork with new clients to implement software solutions and train end usersRequirements for the role:Good telephone and customer service skillsKnowledge of written SQL with experience of report writingPrevious technical helpdesk experienceYou will be a motivated, proactive individual who is willing to learn new skills and take on a challenging and diverse roleGood understanding of supporting a Windows environment including additional hardware such as routers, printers, tablets and other network devicesThis is a great opportunity to join a growing company at an important time.Benefits include Gym membership and healthcare. Find more Software Support Analyst – SQL jobs in SittingbourneContact 1stChoiceJobs for other latest Software Support Analyst job vacancies in the Sittingbourne and surrounding areas. 1stChoiceJobs is a specialist IT recruitment agency offering IT vacancies across Kent.Apply NowApply Now Save Share Job
