HRGO Recruitment have a fantastic opportunity for a number of Customer Service Advisors based in the Washington area on behalf of our award winning client to start Monday, 19th August 2019.
This could potentially lead to a permanent contract for the right candidates, dealing with high volume inbound calls, emails and complex queries.
Agent Candidate Profile:-
Ability to demonstrate empathy with the customer
Dealing with both inbound calls and high volume e-mail based customer related queries and determining the best resolution
Responding to customer enquiries and complaints by phone, email and letter
Excellent Technical knowledge with the ability of using various systems
An ability to build rapport with the customer
An understanding of social media to help keep abreast of clients' products
Must possess an excellent telephone manner
A team player who proactively shares knowledge, expertise and ideas
Ensure the highest level of customer satisfaction at all times
Terms of Contract:-
£8.70 per hour
Temp to Perm role for the right candidate
Working Hours are based on a 40 hour week contracted between 9.00am and 5.30pm Monday to Friday and one in every two weekends.
You must be an excellent communicator both written and verbal, excellent keyboard skills, be confident and have a sound background in customer service or administration.
Please apply today as interviews are being held this week