Everything we do is about helping our customers. We put them first in everything we think about and everything we do; they rely on us, chat with us, even laugh with us. And they trust us to deliver what they want and need, time and time again. That gives us an incredible opportunity to make a difference or, as we say, to make what matters better, together. To achieve them we need brilliant, engaged, happy and supported colleagues, doing their best for customers and each other. To achieve our ambition to be the world’s most loved multichannel retailer, we need to give every customer a great experience every time, however, whenever and wherever they choose to shop with us.