- sector: Telecoms
- location: Manchester
- type: permanent
- salary: £25000 - £30000 per annum + Bonus & Benefits
ref no. SOLdeliveryMAN11/05_1462987191
Solutions Delivery Manager (Voice & Data)
Leading company in the Telecoms space looking for a Solutions Delivery Manager, required to lead and manage a portfolio of customer projects, delivering complex data, voice and MPLS based products to time and quality.
Involved in coordinating the delivery of Telco solutions
Experience dealing with resellers &/or channel partners
Positioned within my clients Solutions Delivery team, the Solution's Delivery Manager is required to lead and manage a portfolio of customer projects, delivering complex data, voice and MPLS based products to time and quality.
Essential Skills and Experience
The ideal candidate will have spent 2/3 years in a customer facing project support or co-ordination role. PRINCE 2 Practitioner is desirable though not mandatory for the role. This will be complimented by a thorough understanding of data services and IP telephony technologies.
*Customer orientated with a dynamic and logical approach to identifying and fulfilling requirements.
*Excellent communicator able to interface at all levels both internal and external to the business and to people of varying technical capability.
*Results and quality focused with a strong attention to detail.
*Ability to manage and prioritise workload.
*Responsive to change, operating within a fast paced Wholesale/Business Telecommunications environment.
*Able to support Pre sales / Sales from Project Start-up through to handover.
*Comfortable in a face to face customer environment, able to lead meetings and represent my client in a professional manner.
*Demonstrable ability to take ownership and manage multiple customer projects of varying complexity in a controlled manner.
*Motivate and support Project team members of various skills, capability and backgrounds
*Highly literate in MS Project and Excel and Sharepoint.
*Educated to tertiary level with minimum GCSE in English, Maths and Science. A degree or equivalent would be desirable.
*Qualified to Prince 2 Practitioner or similar Project management certification.
The role in detail
*Act as part of the company's team, including a number of functions (pre sales support, customer facing project managers, Business Development, Sales and operational teams) with responsibility for:
*Defining customer requirements.
*Assisting with developing customer solutions using existing and new suites of company products.
*Developing operational project plans with corresponding team and customer communications to track progress against deliverables. Project reporting will ultimately feed into central project governance managed by the customer facing project teams.
*Full testing of customer solutions prior to delivery.
*Managing the operational project plan to delivery. This will involve delivery of complex provisioning work strands across both internal and external teams.
*Non standard provisioning
*Identify and collate risks and issues, managing to resolution.
*Attend Service Review Meetings with suppliers and customers as required.
*Identify & implement areas for improvement (product, system or process)
*Responsible for delivering service which provides an excellent customer experience
*Escalate serious issues in a timely fashion to company management/Customer facing project managers.
*Maintain specific documentation e.g. customer specifications, processes & training material.
Operational Management (virtual):
*Act as manager for associated operational teams including IP and Ethernet orders and network design engineers.
*Monitor and manage work packages of project team members.
*Manage work threads to SLA escalating where necessary any potential risks or failures.
*Support training of staff to assist in the industrialisation of non standard products.
*Provide performance feedback and development to address any gaps in process to assist reaching quantitative or qualitative targets.
- Telco solutions delivery manage project resellers MPLS
- Bonus & Benefits