Location Dunfermline , Fife
Job type Contractor
External Reference DUNFERM27873
Industry Banking and Financial Services
This is an exciting opportunity to join one of the UK's leading Financial Institutions as a Service Consultant on a temporary basis in Dunfermline with Possible Perm opportunity
Rate: �8.45 per hour
Hours: 35-hour week with flexible shifts falling between 6am - 10pm Monday- Sunday.
Overview of the role:
Speaking to customers on the telephone requires an exceptional level of service, as you will be helping them to manage their finances. You will be required to ensure that every customer interaction has a positive outcome - so making sure you do the right thing for our customers is paramount to the clients success. Whether you're supplying them with account information or processing an overdraft request, you'll need to think about the bigger picture for customers and how you can help them more; by discussing other products or services they may benefit from and give them an opportunity to discuss these needs further with a colleague.
It's a challenging but supportive environment and we will provide you with all the training you'll need to.
Describe an ideal candidate:
Cultures/Values: Confident, willingness to learn, process driven.
Competencies: Excellent verbal and written communication skills, ability to make & explain decisions clearly, computer literate.
Experience: Customer service experience is desirable.
What are the top three things they need to have?
Clear verbal & written communication skills.
Ability to work in a fast paced environment & work to targets.
we're here for our members and we put their needs first in everything we do. And now, more than ever, two things are helping us go from strength to strength: we put our customers first, and we're known for being open, honest and trustworthy.
We're also the world's largest building society, with communities at the heart of everything we do. We aim to do the right thing for our members which helps set us apart from our competitors. But we need good people to help us do it. People who understand what we believe in, and have the talent and drive to keep us successful.
NO HOLIDAY CAN BE TAKEN IN THE TRAINING PERIOD DUE TO ESSENTIAL TRAINING THAT CANNOT BE MISSED.
To be considered for this exciting position, please email your CV in the first instance. Please note that if you are successfully put forward for a role you will need to be able to supply valid Proof of Identification at the start of the recruitment process.
Consultant: Kate Unwin
The application process is subject to the successful completion of background and reference checking, including CRB and CCJ (County Court Judgement) checks
Adecco is an equal opportunities employer
If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.